
At REDEFINE Psychological Services, we believe in providing the highest quality of care which includes individualized and nuanced, rather than cookie cutter, care. We believe that treatment and assessment decision making should be made by our expert clinicians, not influenced or dictated by insurance companies. As such, we are not paneled with, nor do we participate with any insurance companies. However, we are happy to provide our clients with Superbills that document services rendered upon request, as a courtesy so that clients can submit claims independently to their insurance carrier to be reimbursed using out of network benefits. Our Superbills generally provide the information that clients need to be reimbursed by their insurance carriers by out-of-network benefits.
PRO BONO SERVICES
At REDEFINE Psychological Services, we understand that forensic services can be cost burdensome. As such, we do offer Pro Bono forensic services on a case by case basis.
CANCELLATION POLICY
For general clinical services and sex offender treatment, cancellations made within 24 hours of service or not presenting for a scheduled appointment will result in the financially responsible party owing the full cost of the service.
For forensic services, the following is a detailed breakdown of fees due for cancelled or missed appointments:
Helpful things for you to know about fees and our services:
- All clients are provided an initial 15 minute consultation to determine if REDEFINE would be a good fit to assist you based on your needs. While we are experts in the domain of clinical intervention and therapy, we want you to feel confident that REDEFINE is the right practice to meet your needs. For attorneys or caseworkers who are seeking forensic services, our forensic providers also are available to offer initial free consultation services to help determine if a forensic evaluation/services are needed and if so, what is the best approach.
-Evaluations, both forensic and clinical, vary substantially in the amount of time required by the evaluator to complete the assessment. However, typical clinical assessments require at minimum 10 hours of work on the part of the evaluator to include interviews, psychological testing, report preparation, and feedback session. Forensic evaluations vary substantially in terms of time required to complete an assessment and is dependent upon the psycho-legal question and level of complexity. - Because we are private pay and do not work directly with insurance companies who try and dictate how clinicians provide services, we have the ability to think outside the box and offer more thorough assessments which could include observations if needed. A major reason why we do not work directly with insurance companies is because insurance companies will only allow providers to offer the bare minimum of services in order to elicit relevant diagnoses and treatment recommendations. For most people, this is not what they need. Most individuals present for a psychological or psychoeducational evaluation to seek understanding about their functioning and simply providing a label with cookie cutter recommendations is insufficient. Because we are private pay, we provide thorough clinical conceptualizations of clients seeking evaluations to help clarify why you act, think, and feel the way you do. Our approach will not just provide diagnostic clarity through eliciting a label, but to help set you on an intentional and informed path through highly individualized recommendations so that you can improve your well-being and reach your goals.
- When individuals use insurance in the context of psychological evaluations, the insurance carrier mandates that a diagnosis be listed on file in order for the carrier to fund services. We understand that not every person meets criteria for a clinical diagnosis and that the presenting issues may be subthreshold. We are dedicated to not over-pathologizing and only providing accurate diagnoses. We also are dedicated to protecting your private healthcare information which is another major factor in our decision to not panel with insurance carriers since they reserve the right to audit your mental health records when using insurance to fund services. It is important for clients to appreciate that when using insurance to fund psychological services, all documentation entered into the electronic health record is considered part of your medical history which can affect someone later if trying to, for example, seek a security clearance, life insurance, or have their medical record audited for other purposes.